1. Shipping Time: Orders are processed and dispatched within 1-3 business days. Delivery time varies based on location:

   • Major Cities: 3-5 business days

   • Remote Areas: 5-7 business days

2. Shipping Charges:

   • Standard delivery charges apply as per order weight and location.

   • Free shipping may be available on selected products or promotions.

3. Order Tracking: A tracking number will be provided via email or SMS once your order is dispatched.

4. Delivery Partners: We collaborate with reliable courier services to ensure timely deliveries.

5. Delays & Exceptions: Unforeseen circumstances such as weather conditions, strikes, or natural disasters may cause delays. We appreciate your patience in such cases.

Return & Exchange Policy:
Customer satisfaction is our priority. If you are not satisfied with your purchase, you may return or exchange it under the following conditions:

1. Eligibility for Returns & Exchanges:

   • Items can be returned or exchanged within 7 days of delivery.

   • Products must be unused, in original packaging, and with tags intact.

   • Perfumes, cosmetics, undergarments, and personalized items are non-returnable for hygiene reasons.

2. Return Process:

   • Contact our customer service team at info@evemart.pk or 0325-1855521 with your order details.

   • Our team will guide you on the return process.

3. Refund Policy:

   • Refunds are processed within 5-7 business days after approval.

   • Refunds will be issued via the original payment method or as store credit.

   • Shipping charges are non-refundable unless the return is due to a defect or wrong item received.

4. Exchange Policy:

   • Exchanges are subject to stock availability.

   • If an exchange is not possible, a refund or store credit will be provided.

5. Damaged or Incorrect Items:

   • If you receive a defective or incorrect item, notify us within 24 hours of delivery with pictures as proof.

   • We will arrange a replacement or issue a full refund.

For any queries, feel free to contact our customer support team. We value your trust and aim to provide the best shopping experience at Eve Mart!